Service

Proactive Help Desk

We don't just solve problems, we also eliminate their causes

At F&F, the successful roll-out of an IT-solution doesn't mean in the least that our customer service is over. We also provide a sophisticated support concept for our applications. Our help desk team gives you professional support on the phone and by parallel remote access. Our help desk employees conduct proactive checks and gather tips and suggestions for the operation and further development of the applications. What's more, our help desk provides consulting for users (just-in-time training) and on-site technical support and training courses.

Further information

» Technologies employed
» Sample projects

Facts

Support level

First-level and second-level support
Direct escalation to the development teams
In addition, access to experts with special expertise

Communication channels

Phone, Remote access, Mail, Fax

Languages

Multi-lingual capability by arrangement

Time

Time coverage customizable

Contact:

References:
BMW Group,
Non-profit organizations

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